Refund policy

Last updated: October 24, 2026

This policy covers orders placed with dgyuge through https://dgyuge.com.

1. Return Period and Conditions

You can submit a return request within 30 calendar days of receiving your item. You may request a return because an item does not fit or is no longer needed, or because it arrived damaged, faulty, or different from what you ordered.

For returns due to fit or a change of mind, the item must be unworn, unwashed, and unused, with its original tags and packaging, if provided. Please include your order number or another form of purchase confirmation.

These conditions do not restrict your ability to report an item that arrived damaged, defective, or incorrect, or to exercise rights granted by applicable law.

2. Starting a Return

Email hello@dgyuge.com with your order number, the item you want to return, and the reason for your request.

If the item is damaged, defective, or incorrect, please attach photos when reasonably possible. We’ll review your request, send you return instructions, and arrange return shipping at our expense.

Please get in touch before sending an item back. This allows us to identify your order and organize the return shipment.

Return address
dgyuge
159 Grove Ln
Selma, AL 36701
United States

3. Return Shipping Fees

We pay the return shipping cost for eligible returns. There are no restocking or return handling fees.

Standard shipping on U.S. orders is free, so no original standard shipping charge will be deducted from your refund.

4. Return Review and Refunds

We’ll inspect the returned item within 3 business days of receiving it and let you know the decision. If we’re unable to approve the return, we’ll explain the reason.

For an approved return, we’ll submit the refund to your original payment method within 15 business days after receiving the item. The refund includes the amount paid for the accepted returned items and any refundable taxes. Discounts are accounted for based on the amount you originally paid.

The date we submit a refund may differ from the date it appears in your account. Processing times depend on your bank or payment provider. If the refund has not arrived after the timeframe provided by your payment provider, contact hello@dgyuge.com and we’ll help look into it.

5. Items That Are Damaged, Defective, Incorrect, or Missing

If your delivery is damaged, includes the wrong item, or is missing an item, email hello@dgyuge.com. We’ll investigate and arrange a suitable solution, such as a replacement or refund. You won’t be charged shipping costs to correct an error on our part.

A reasonable review of the issue does not limit any rights you may have under applicable law.

6. Exchanges

If you need another size or a different item, contact us to discuss the available options and the exchange steps before returning anything.

If an exchange cannot be arranged, you may request an eligible return and place a separate order.

7. Cancelling an Order

To request a cancellation, email hello@dgyuge.com as soon as possible. We’ll check whether the order can be stopped before dispatch. If it has already shipped, use the return process described above.

When we confirm a cancellation before dispatch, we’ll submit a refund to the original payment method within 2 business days.

Business days are Monday through Friday, excluding U.S. federal holidays. This policy does not limit any rights or remedies available under applicable law.

8. Contact

dgyuge
159 Grove Ln
Selma, AL 36701
United States

Email: hello@dgyuge.com
Website: https://dgyuge.com