Shipping policy

Last updated: November 12, 2026

1. Where We Ship and Shipping Charges

dgyuge currently delivers to addresses in the United States. Standard shipping is free for all U.S. orders. We do not ship internationally at this time.

2. Preparing Your Order

Once your order is confirmed and payment is complete, please allow 1–2 business days for processing and dispatch.

Our business days are Monday through Friday, excluding U.S. federal holidays. Order processing happens before carrier transit, so processing time is not included in the carrier’s delivery estimate.

3. Delivery Estimates

Carrier transit typically takes 5–10 business days after dispatch. We aim to deliver within 6–12 business days of order confirmation, including processing time.

These timeframes are estimates, not guaranteed delivery dates. Severe weather, holidays, carrier interruptions, and other unforeseen circumstances can affect delivery. If a substantial delay occurs, we will share the information available to us and any resolution options required by applicable law.

4. Where Orders Ship From

Orders are dispatched from:

dgyuge
159 Grove Ln
Selma, AL 36701
United States

5. Shipping Notifications

We’ll email shipping details to the address you provided at checkout. When tracking is available, the email will include the tracking information. It may take some time for the carrier to register the first scan.

6. Address Changes and Delivery Issues

Please review your shipping address before submitting your order. If you notice an error, email us promptly at hello@dgyuge.com. We’ll check whether we can update the address before the order is dispatched.

If a package seems lost, arrives damaged, or is marked delivered but you can’t find it, contact hello@dgyuge.com with your order number. We’ll look into the matter with the carrier and determine an appropriate resolution based on the circumstances and applicable law. A carrier’s delivery status alone does not automatically resolve a report.

7. Returns

You may request a return for an eligible item within 30 calendar days of receiving it. We cover the cost of return shipping. Contact us before sending anything back so we can provide return instructions and arrange shipping at our expense.

For return steps and refund timing, please see our Return and Refund Policy.

8. Contact

This website is operated by dgyuge.

159 Grove Ln
Selma, AL 36701
United States

Email: hello@dgyuge.com
Website: https://dgyuge.com